A support ticket is the method used to request help from our support team.  The ticket system makes sure that you get a quick response and the issue is resolved efficiently. There are several ways that you can request help from our tech support desk. Support contract customers receive priority support.

TST Customer Portal

The client portal provides access to the Knowledgebase, previous tickets and current tickets.

In your web browser go to the TST Customer Portal page

In the ticket panel, select ‘New Ticket’

Select the issue type category

Click ‘Continue’

Complete the form, providing as much information as possible, and click ‘Save Ticket’

The ticket will appear in our Support Desk Portal.  A member of the tech support team will pick up the ticket and respond.

RMM app

The RMM app can be found on the bottom right of your desktop.  It will appear as a square with the TST logo on it.

Double click the TST RMM app icon

The app window will open. Click the ‘Tickets’ tab

Click the ‘New Ticket’ button

Complete the form and click ‘Submit’

Email Support

Create a new email with the information about the issue and the help you require.

Send the email to support@tst.uk.com

Phone

Call our help desk on 01244 457870