Configuring Personal Voicemail

To access your voicemail press 5555 (or 1571) from your VoIP phone and then press Send.  Alternatively, press the mail key on your deskphone.

Setting up voicemail for the first time

  1. You will be asked for your temporary password which is 9638 followed by the # key
  2. You will now be asked to change your temporary password
  3. You will now be asked to record your name – this is not the greeting which will be played to inbound callers.
  4. From the main Menu press 1 for Mailbox Features
  5. You will now be prompted to record a greeting. Your Busy greeting will be played to callers when you are engaged. Your No Answer greeting will be played to callers if you do not answer the call

Retrieving Messages From Your Own Phone

  1. When you receive a voice message the red message lamp will alight on you telephone [if this feature is supported by the handset].
  2. Dial into Voicemail by pressing 5555 then Send
  3. Enter your password followed by the # key when prompted
  4. You will now be told how many messages you have – Press 1 to hear them
  5. At the end of each message you will be prompted to Save or Delete the message