Voicemail on Hunt Groups, Auto Attendants and Call Queues

11 6th June 2023

Setting up voicemail for the first time

From any phone in the business press 5555 then Send or press the mail key on your deskphone

  1. As soon as the automated lady starts to speak interrupt her with the * key
  2. You will now be prompted for your mailbox number. This is normally a 3 or 4 digit number given to you by your Service Provider (normally the extension number of the Hunt Group/Auto Attendant/Call Queue). Enter it now followed by the # key
  3. You will be asked for your temporary password which is 9638 followed by the # key
  4. You will now be asked to change your temporary password
  5. You will now be asked to record your name – this is not the greeting which will be played to inbound callers.
  6. From the main Menu press 1 for Mailbox Features
  7. You will now be prompted to record a greeting. Your greeting will be played to callers when the call is not answered or the office is closed (you can also upload recorded messages on Uboss if preferred).

Retrieving Messages

  1. Dial into Voicemail by pressing 5555 then Send
  2. As soon as the automated lady starts to speak interrupt her with the * key
  3. You will now be prompted for the mailbox number (normally the 3 or 4 digit extension number given to you by your Service Provider). Enter it now followed by the # key
  4. Enter your password followed by the # key when prompted
  5. You will now be told how many messages you have and Press 1 to hear them
  6. At the end of each message you will be prompted to Save or Delete the message