This guide explains how to create, import and export contacts. Each of these instructions are the steps needed once you have logged in to the webmail portal. To get started:
Open your favourite browser (such as Chrome, Firefox, Edge or Safari)
Enter this URL in the address bar: https://zimbra.protectedservice.net/
Login to your mailbox with your credentials
Creating a new contact
If you want to create a new contact, look at the top of the page and you will see contacts which you will need to click
Once clicked, you will be taken to the following page
From here, you will need to click New Contact to create a new contact
It will take you to the next page
From here, you will need to fill out the fields to your liking
On the right hand side you will notice this
The drop down menu lets you decide how you want to order your contacts
Once you have picked your desired order, click the button at the bottom labelled contacts
Once clicked, this pop up will appear
In this box, type in your desired folder name then click ok at the bottom. If you already have a named folder you created in the past and want the new contact to be saved in that folder, all you have to do is click that folder name (once clicked, it should highlight a peach colour) and then click ok like so
You can also add an image to your contact by clicking on the default image on the left. Once you’ve clicked it, look through your files to find the appropriate picture.
Once you are happy with the creation, click Save located on the top left
Your contact is now saved into your contacts list
Importing
If you want to either import or export your contacts list, you will need to click on Preferences on the top
To import contacts, you will first need to export it from your other mail service (such as Outlook or Yahoo) and save it as a CSV file. Once you have done this, in the import section, click Choose File
You need to choose the CSV file from your saved files once the windows pops up, and double click the file
The file will be shown on the page shown below
You can leave the Type to Auto-Detect to make things easier. If you click on the Destination folder, you can choose which folder you want to put the contacts in. You can also make a new folder to put the contacts into. Once done, click ok and click the import button to the right
Exporting
To export your contacts, click the ‘Preferences’ tab
Click Import/Export from the left side menu
Underneath the import section, there is an export section
Select the Contacts radio button and a drop down menu will appear. Choose the type of file that you want to export. For example, if you select ‘Outlook 2003’ as the type of export, it will export a csv file. This file type can be imported by most applications.
In the Source section, select the folder you wish to export. You need to select a folder. If you try to export ‘All folders’ (without selecting a folder), you will see the error ‘Not allowed to export from root folder for this type’. Once you have selected a folder, click the ‘Export’ button. You may have to repeat the process if you have more than one contacts folder.
The selected folder will download as a csv file and should appear in your ‘Downloads’ folder